Get in Touch With Us
Have questions or need assistance? Our team is here to help you with any inquiries about our healthcare services.
We're Here For You
Reach out through your preferred channel
Send Us a Message
Fill out the form below and our team will get back to you as soon as possible
Contact Information
Reach out to us through any of the following channels for assistance with our healthcare services
Our Location
- KG 123 St, Kigali
- Rwanda
Phone Numbers
- +250 788 123 456
- Emergency: +250 788 999 911
Email Addresses
- info@healthlinerwanda.com
- support@healthlinerwanda.com
Working Hours
- Mon-Fri: 8:00 AM - 8:00 PM
- Sat-Sun: 9:00 AM - 5:00 PM
* Emergency services available 24/7
Emergency Contact
For medical emergencies, please call our 24/7 emergency hotline or use the Emergency Assistance feature in the ONE HEALTHLINE CONNECT app.
Emergency Hotline: +250 788 999 911
Our Locations
Visit one of our physical locations for in-person assistance with our healthcare services
Frequently Asked Questions
Find answers to common questions about contacting and communicating with ONE HEALTHLINE CONNECT
You can contact us through multiple channels: phone (+250 788 123 456), email (info@healthlinerwanda.com), the contact form on our website, or through the messaging feature in our mobile app. For emergencies, please use our emergency hotline (+250 788 999 911) or the Emergency Assistance feature in the app.
For general inquiries submitted through our contact form or email, we aim to respond within 24 hours during business days. Phone calls are typically answered immediately during business hours. For urgent medical matters, please use our emergency services for immediate assistance.
Yes, you can visit our offices during regular business hours without an appointment for general inquiries or assistance with the app. However, for meetings with specific team members or for detailed discussions about partnerships or services, we recommend scheduling an appointment in advance to ensure the relevant staff are available.
We welcome your feedback! You can provide feedback through our contact form (select 'Feedback' from the department dropdown), email us at feedback@healthlinerwanda.com, or use the feedback feature in our mobile app. Your insights help us improve our services and better meet the healthcare needs of our users.
For technical support with the ONE HEALTHLINE CONNECT app, please contact our technical support team at support@healthlinerwanda.com or call +250 788 123 456 and select the technical support option. You can also submit a support ticket through our contact form by selecting 'Technical Support' from the department dropdown.
For medical emergencies, please call our 24/7 emergency hotline at +250 788 999 911 or use the Emergency Assistance button in the ONE HEALTHLINE CONNECT app. Our emergency response team will assess your situation and dispatch appropriate help immediately.