Meet Our Expert Healthcare Professionals

To choose the right doctor, consider their specialty related to your condition, their experience, qualifications, and patient reviews. You can use our search filters to narrow down specialists by these criteria. If you're unsure which specialty you need, start with a general practitioner who can provide a referral, or use our AI Health Assistant for guidance based on your symptoms.

To book an appointment, you'll need your personal information (name, contact details), health insurance information (if applicable), a brief description of your medical concern, and your preferred date and time. If you're a new patient, you may need to create an account on our platform first. For certain specialists, you might also need a referral from another doctor.

Virtual consultations take place through our secure video platform. After booking, you'll receive a confirmation with a link to join the video call at the scheduled time. Ensure you have a stable internet connection, a device with a camera and microphone, and a quiet, private space. You can upload any relevant medical records before the consultation for the doctor to review.

Yes, you can change your doctor after booking an appointment. Log in to your account, go to 'Your Appointments', select the appointment you wish to change, and click on 'Change Doctor'. You can then select a new doctor based on availability. Please note that changes made less than 24 hours before the appointment may incur a rescheduling fee.

If you miss your appointment without canceling at least 6 hours in advance, you may be charged a missed appointment fee (typically 50% of the consultation fee). We understand emergencies happen, so you can contact our customer support team if you missed an appointment due to unavoidable circumstances. We encourage rescheduling rather than missing appointments to ensure continuity of care.

All doctors on our platform undergo a rigorous verification process. We verify their medical licenses, professional certifications, educational background, and practice history. We also conduct interviews and check references. Additionally, we continuously monitor patient feedback and reviews to ensure our doctors maintain high standards of care. Only doctors who meet our strict criteria are allowed to join the ONE HEALTHLINE CONNECT network.