Our Healthcare Services
Comprehensive healthcare solutions designed to meet your needs, accessible anytime, anywhere in Rwanda.
5 Core Services
Designed for the Rwandan healthcare landscape
Our Services at a Glance
ONE HEALTHLINE CONNECT offers a comprehensive suite of healthcare services designed to meet the diverse needs of our users
Teleconsultation
Virtual consultations with healthcare professionals from various hospitals
Appointment Booking
Schedule in-person or virtual appointments with specialists
Emergency Services
24/7 emergency assistance and ambulance dispatch
Pharmacy Services
Order medications from partner pharmacies with delivery options
AI Health Assistant
Personalized health monitoring, advice, and guidance
Connect with Healthcare Professionals from the Comfort of Your Home
Our teleconsultation service connects you with qualified healthcare professionals from various hospitals across Rwanda. Whether you need a quick consultation for a minor issue or specialist advice for a chronic condition, our platform makes it easy to get the care you need without the travel.
Available Specialties
Secure Chat
Message your doctor
Digital Prescriptions
Sent directly to pharmacy
Quick Access
Average wait: 15 minutes
Real-time Availability
See open slots instantly
Location Options
In-person or virtual
Multiple Facilities
Hospitals across Rwanda
Schedule Appointments with Top Healthcare Providers
Our appointment booking service allows you to schedule visits with healthcare providers at your convenience. Whether you need a routine check-up or a specialist consultation, our platform makes it easy to find and book appointments with the right healthcare professional.
Partner Hospitals
Immediate Assistance When Every Minute Counts
Our emergency services provide immediate assistance during critical situations. With just a tap on your phone, you can request emergency medical help, dispatch an ambulance, and receive guidance while help is on the way.
Emergency Types We Handle
Ambulance Dispatch
Average arrival: 15 min
Medical Guidance
First aid instructions
GPS Tracking
Precise location sharing
Home Delivery
Within 3 hours in Kigali
Medication Reminders
Never miss a dose
Multiple Payment Options
Mobile money, cards, cash
Order Medications from Partner Pharmacies
Our pharmacy service allows you to order prescription and over-the-counter medications from partner pharmacies across Rwanda. Upload your prescription, compare prices, and have your medications delivered to your doorstep or pick them up at your convenience.
Partner Pharmacies
Your Personal Health Companion Powered by AI
Our AI Health Assistant provides personalized health monitoring, advice, and guidance based on your health data and concerns. It's like having a healthcare professional in your pocket, available 24/7 to answer questions and provide support for your health journey.
AI Assistant Capabilities
Health Monitoring
Track vital signs & symptoms
Personalized Plans
Custom health recommendations
24/7 Assistance
Always available to help
How It Works
Getting started with ONE HEALTHLINE CONNECT is easy. Follow these simple steps to access our healthcare services.
Download the App
Download the ONE HEALTHLINE CONNECT app from the App Store or Google Play Store.
Create an Account
Sign up with your phone number or email and complete your health profile.
Choose a Service
Select the healthcare service you need from our comprehensive offerings.
Connect with Providers
Get connected with healthcare providers, book appointments, or access emergency services.
Simple, Transparent Pricing
Choose the plan that best fits your healthcare needs. All plans include access to our core services.
Basic
Essential healthcare services for individuals
- Teleconsultation with general practitioners
- Basic appointment booking
- Emergency assistance
- Medication ordering (delivery fees apply)
- Limited AI health assistant features
Premium
Advanced healthcare services for individuals and families
- Unlimited teleconsultations with all specialists
- Priority appointment booking
- Emergency assistance with priority dispatch
- Medication ordering with free delivery
- Full AI health assistant features
- Family accounts (up to 4 members)
- Health records storage and sharing
Business
Healthcare solutions for organizations and businesses
- Custom healthcare plans for employees
- Dedicated account manager
- Bulk appointment scheduling
- Employee health monitoring dashboard
- Corporate wellness programs
- Integration with existing health benefits
All plans include access to our mobile app and web platform. Prices are in Rwandan Francs (RWF). For business plans, please contact our sales team for a customized quote.
Frequently Asked Questions
Find answers to common questions about our services. If you don't see your question here, feel free to contact us.
To book a teleconsultation, download the ONE HEALTHLINE CONNECT app, create an account, and navigate to the Teleconsultation section. Select your preferred specialist, choose an available time slot, and confirm your booking. You'll receive a confirmation notification and a reminder before your appointment.
ONE HEALTHLINE CONNECT partners with a wide range of specialists including general practitioners, pediatricians, cardiologists, dermatologists, psychiatrists, nutritionists, and more. The availability of specialists may vary based on your location and the time of day.
In case of an emergency, open the ONE HEALTHLINE CONNECT app and tap the Emergency button. You'll be connected to our emergency response team who will assess your situation and dispatch appropriate help. The app also shares your GPS location to ensure help reaches you quickly.
Yes, you can order prescription medications through the app. After a consultation, your doctor can send a digital prescription directly to our partner pharmacies. Alternatively, you can upload a physical prescription through the app. Select your preferred pharmacy, review your order, and choose delivery or pickup.
Our AI Health Assistant is designed to provide general health information and guidance based on the data you provide. While it uses advanced algorithms to analyze symptoms and health data, it is not a replacement for professional medical advice. Always consult with a healthcare professional for diagnosis and treatment.
Yes, we take data security very seriously. All health data is encrypted and stored securely in compliance with data protection regulations. We do not share your personal health information with third parties without your explicit consent, except when required by law or in emergency situations.
Ready to Transform Your Healthcare Experience?
Download the ONE HEALTHLINE CONNECT app today and gain access to comprehensive healthcare services at your fingertips.