Privacy Policy
Our commitment to protecting your privacy and personal information
Last Updated: May 12, 2025
Introduction
ONE HEALTHLINE CONNECT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by ONE HEALTHLINE CONNECT. This Privacy Policy applies to our website, healthlinerwanda.com, and its associated mobile application (collectively, our "Service").
By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
We collect information from you when you voluntarily provide it to us and when you use our Service. This information may include:
- Personal Information: Name, email address, phone number, date of birth, gender, address, and other identifiers.
- Health Information: Medical history, symptoms, diagnoses, treatments, prescriptions, and other health-related information you provide.
- Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
- Technical Information: IP address, browser type, device information, operating system, and usage data.
- Communications: Records of your interactions with our customer service team and healthcare providers.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our Service
- Processing and completing transactions
- Facilitating teleconsultations and appointment bookings
- Responding to your requests and inquiries
- Improving our Service and developing new features
- Sending you technical notices, updates, and administrative messages
- Providing customer support
- Monitoring usage patterns and analyzing trends
- Detecting, preventing, and addressing technical issues
- Complying with legal obligations
Information Sharing and Disclosure
We may share your information in the following situations:
- With Healthcare Providers: To facilitate your medical care and teleconsultations.
- With Service Providers: With third-party vendors who provide services on our behalf, such as payment processing and data analysis.
- For Legal Reasons: If required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business.
- With Your Consent: In other ways described to you at the time of collection or with your consent.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to rectify inaccurate or incomplete information
- The right to erasure of your personal information
- The right to restrict processing of your personal information
- The right to data portability
- The right to object to processing of your personal information
- The right to withdraw consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Children's Privacy
Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ONE HEALTHLINE CONNECT
Email: privacy@healthlinerwanda.com
Phone: +250 788 123 456
Address: KG 123 St, Kigali, Rwanda
Have questions about our privacy practices?
Our team is here to help you understand how we protect your information and answer any questions you may have.